Privacy Policy

When you create an account, we collect information you provide directly, such as your name, email address, and login credentials. When you subscribe to a plan, our payment provider processes your billing details; we do not store your full card information on our servers.

We also collect information automatically as you use TierChess, including the lessons and puzzles you complete, your progress, device and browser details, and general usage analytics that help us improve the learning experience.

We use your information to provide and personalize your learning experience, track your progress through openings and tactics, process subscriptions, respond to support requests, and send you important account or service updates.

With your consent, we may also send occasional product news and learning tips. You can opt out of marketing messages at any time without affecting your subscription.

We do not sell your personal information. We share data only with trusted service providers who help us operate TierChess — such as payment processors, hosting providers, and analytics tools — and only to the extent necessary for them to perform those services.

We may also disclose information if required by law or to protect the rights, safety, and security of our users and our service.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling some cookies may affect how the site functions.

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

We retain your information for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, tax, or accounting purposes.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage much of your information directly from your account settings, or contact us to exercise these rights.

TierChess is not directed to children under the age required by your local laws to consent to data processing. If you believe a child has provided us personal information without proper consent, please contact us and we will take appropriate steps to remove it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of TierChess after changes take effect means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please reach out at privacy@tierchess.com. You can also review our Terms of Service and Refund Policy for more detail.